1How to reach us
- your@example.com (placeholder — to be replaced with the real address)
- Support channel
- To be added — a second channel will be listed here once it is set up
- Working hours
- Monday to Friday, 10:00–18:00 (public holidays roll over to the next working day)
The details above are placeholders and will be updated here once the real ones are settled.
2Which matters go where
- Trouble using the site A tool that will not open, a result that never arrives, a page behaving oddly: please say which feature you were using, on what device and browser, and attach a screenshot if you can.
- Refund requests Please include the time and the amount of the payment and say which of the refundable cases it falls under. What is refundable is governed by section 4 of the Terms of Use.
- Privacy matters Questions and requests to do with photos or the handling of personal information; how these are handled is set out in the Privacy Policy.
- Corrections If something in a Blog article is wrong or ill-judged, do point it out; we will check it and make the change.
- Partnerships For partnerships, placements, republishing and the like, please mark the subject line «Partnership».
3How long a reply takes
We reply within one to three working days of receiving your message. Once a refund has been verified and approved, it goes back by the channel the payment came through, and how soon it lands depends on that payment provider.
Related documents: Terms of Use · Privacy Policy · About Us